Research purpose

The purpose of this research was to uncover lived experience of the biggest obstacles for people to be digitally included and what will be most effective at reducing digital exclusion. Particular attention would be paid to factors in addition to infrastructure and cost, and to factors that would allow the excluded to maintain dignity, to be seen, heard and to have a say in how solutions are delivered to them. Attention would also be paid to the technologies and Internet tools that would most benefit the lives of digitally excluded people.